Damaged or Incorrect Orders
- If your order arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery.
- We will arrange a replacement or refund at no extra cost to you.
- Please provide photos of any damage so we can resolve the issue quickly.
Unwanted Items
- If you change your mind, you may return unopened and undamaged items within 14 days of delivery.
- Items must be in their original packaging and in resaleable condition.
- Return shipping costs for unwanted items are the customer’s responsibility.
Exclusions
- We cannot accept returns of opened bottles, unless the product is faulty.
- Perishable goods (e.g., certain food accompaniments) are non-returnable.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 working days.
How to Return an Item
- Please contact us at info@staging-awc.nanocorp.io before sending any returns so we can provide instructions and a returns reference.
- Pack items securely to avoid damage in transit. We recommend using a tracked courier service.
